frequently asked questions

where are you located?
our office is in the western suburbs of melbourne, and our products can only be purchased online.

how long does it take for orders to be dispatched?
we aim to have your order packed and shipped within 5 days.

where do you ship to?
at the moment we only ship within australia, however we hope to expand in the future!

my order hasn't arrived yet, do you know where it is?
once your order has been despatched, it is no longer in my hands. please track your parcel using the tracking details in your shipping confirmation email.

my item arrived damaged/faulty, what do i do?
most crystals are naturally fragile and prone to damage if handled roughly, however if you receive your order and believe your item is not in appropriate condition, please contact us at or fill out the form here and we will explore solutions to your unique situation.

what payment options do you offer?
at the checkout, you can pay via your credit card, apple pay, shop pay, afterpay or paypal.

do you offer wholesale crystals?
eden & stone is purely a retail store and therefor we do not offer wholesale prices.